May 2008
City Club at River Ranch has always been, at its core, a place where members can enjoy experiences that enhance and complement everyday life. The scope of amenities that attracts our members initially includes everything that is tangible –a fitness center with state of the art equipment, a world class tennis facility, the expectation of excellent cuisine and dazzling wines, or a beautifully decorated spa. In speaking with many of you over the years, however, it is evident that in addition to our amazing facilities, our members also crave personalized customer service, avenues for socializing within the club environment, and the opportunity to communicate ideas, comments, or complaints to club management.
Based on this knowledge, our strategic direction, our corporate culture, or our creative energy if you will, is shifting to ensure that we provide the value that you have requested. One recent change is the addition of Paul Scelfo as Director of Catering/Member Events. Paul and his team will be working closely with our membership department to deliver innovative gatherings in a variety of venues. By popular demand, we will offer more themed events in 1100, Family Nights in the Evangeline Room, and tennis social events courtside. You can also anticipate an expanded menu and new décor in the Oasis area of the fitness center, as well as smashing summer activities for the family at the poolside with Beachside Grill treats and Tiki Bar concoctions.
Riverspa and Carriage House Suites, although open to the public, also have fantastic member benefits. Riverspa offers monthly member only specials and promotions, and the Carriage House Suites invites you to enjoy member preferred rates on both its suites and extended stay products. (If you have not toured the Carriage House, you truly must). Finally, a strong focus on youth activities includes more educational programs in the FunZone, a variety of summer camps for children of all ages, youth personal training, karate classes, cheerleader clinics, nutrition education, and more.
In order to provide the services and amenities that you envision, I look forward to obtaining feedback through any mode that is convenient for you. We have comment cards located at all guest service desks that are reviewed and answered daily. Informal conversations in the club, email, phone, or scheduled meetings are also opportune. I am active in teaching cycling and Pilates, involved in planning all member events, and clock 5 miles/day on my pedometer while walking through all club areas. Please do not hesitate to share your inspirations, grievances, or comments at any time.
March 2008
City Club at River Ranch strives to inspire you, our member, to enjoy a lifestyle that optimizes and enriches your everyday life. Lifestyle includes what you eat, how you move, breathe, sleep, relax, rest, play, and socialize. One of the great benefits in being a member is to belong to an entity where others also seek the finest quality of being. We encourage you to take advantage of the many amenities of your membership such as participating in tennis social events, innovative fitness offerings, dining events, preferred rates at the Carriage House Suites, or Riverspa indulgences. With that in mind, we have organized a Member Relations Team located at the fitness center reception area whose primary goal is to exceed your expectations. Please direct your questions, comments, recommendations, and ideas to Lorie Reutling, myself, or our team of Member Relation experts. We encourage you to put our inspirations into practice and invite you to preview, tailor, and advocate our forthcoming initiatives. We look forward to engaging in valuable conversations with you to ensure your experiences at City Club are exceptional.
