Our Policies

COMPLIMENTARY PARKING

As a guest of the Carriage House Hotel, you receive complimentary designated parking in the adjacent Silverstone Parking Garage. Please ensure that you park in the designated place, as not doing so could lead to your vehicle being ticketed or towed.

SMOKING

Smoking is not allowed in the hotel suites, condominiums, or townhomes and will result in an additional charge of $250. Smoking is available on the balconies and in the courtyard.

LOST & FOUND

Our staff will be glad to help you locate any items you may have misplaced while at the Carriage House Hotel. The hotel is not responsible for lost or stolen items, but will take all steps possible to assist you.

CHECK IN & OUT

Check in is available anytime after 3 pm on the arrival day.  Check out is 11:00 am on the departure day.  You must be 21 years of age to check in.  There is an early departure fee of $50 if  your stay is shorter than reserved. This may be changed at check in with no penalty.

CANCELLATION POLICY

Contact staff 48 hours in advance(3pm day before set arrival date) to cancel reservation without fee. A cancellation penalty of 1 night room and tax will be assessed if the reservation is not canceled more that 48 hours prior to the arrival date

PET POLICY
Pets are not allowed in the hotel suites or condominiums.

PHOTOGRAPHY POLICY
Brides of Club at River Ranch have full access to the courtyard for photography. If a bridal party is utilizing the hotel and is not a bride of City Club, there is a fee of $150.00 to use the courtyard for photos.  If someone is not a bride or a guest of the hotel there is a fee of $250.00 to take pictures in the courtyard. Anyone entering courtyard to take photos without permission will be asked to leave.

Believe. Become. Belong.